May 11, 2025

TikTok Duo Receives Complimentary Stay After Motel Criticism

News Summary

British TikTok duo, known as @JoshandJase, was offered a free stay at Live! Casino & Hotel Louisiana after they criticized their previous experience at a Shreveport motel. Their complaint video went viral, with over 1.5 million views. They described their motel stay as unsafe and outdated, prompting a response from Live! Casino aimed at improving perceptions of local hospitality. The duo accepted the offer and later posted about their more enjoyable experiences at the casino resort.

Bossier City, Louisiana – British TikTok duo Josh Cauldwell-Clarke and Jason Riley, popularly known as @JoshandJase, were offered a complimentary stay at Live! Casino & Hotel Louisiana after they criticized their experience at a motel in nearby Shreveport. This offer was made public via a Facebook video posted by a marketing team member at Live! Casino on May 8, 2023.

The duo’s original video garnered over 1.5 million views on TikTok, where they labeled their Shreveport motel stay as potentially “the worst hotel in America.” They described the motel located on Monkhouse Drive as outdated and disorganized, which cost them $200 for two nights. Jase expressed concerns regarding safety at the location, stating this prompted their decision to check out early.

In response to their criticism, the Live! Casino’s invitation offered the TikTokers a chance to stay at their facility, which they accepted after leaving Shreveport. The marketing outreach suggests an effort to promote a more favorable image of hospitality in the region, which has faced scrutiny due to varying standards of accommodation.

Details of the Incident

The TikTok duo had visited Shreveport in early May, intending to explore the local culture and cuisine. After their negative motel experience, which included local commentary advising them to consider safer accommodations, they drove three hours to Lake Charles, Louisiana. Their subsequent stay at the L’Auberge Casino Resort was notably more positive, allowing them to enjoy Cajun food, including crawfish and poboys, while documenting their experiences on social media.

Community Response

The community response to their original video seemed to align with the duo’s sentiments about the motel’s substandard conditions. Many local commenters suggested they find better accommodations, indicating a shared recognition of the issues faced by visitors. This situation highlights ongoing concerns regarding quality in the hospitality sector, especially in light of challenges exacerbated by the COVID-19 pandemic, impacting both local businesses and traveler perceptions.

Broader Hospitality Concerns

The incident reflects broader issues within the hospitality industry in certain areas, especially those heavily influenced by tourism. The COVID-19 pandemic has significantly disrupted various sectors, leading to inconsistent service quality that can tarnish a region’s reputation. As visitors increasingly rely on online reviews and social media platforms to guide their travel decisions, the importance of maintaining high standards in accommodations becomes even more critical.

This incident serves to remind both hospitality providers and burgeoning travel destinations that customer experience remains paramount. With companies like Live! Casino actively engaging with visitors following negative feedback, the potential exists for positive narratives to emerge, aiding in restoring confidence in the area’s hospitality offerings.

As travel resumes post-pandemic, ensuring that accommodations meet the expectations of those seeking an enjoyable experience will be vital for attracting and maintaining a diverse clientele. The engagement of businesses with customers on platforms like TikTok may become increasingly relevant as the industry adapts to new challenges and opportunities in the wake of the pandemic.

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Additional Resources

Author: STAFF HERE SHREVEPORT WRITER

The SHREVEPORT STAFF WRITER represents the experienced team at HEREShreveport.com, your go-to source for actionable local news and information in Shreveport, Caddo Parish, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Mudbug Madness Festival, Red River Revel Arts Festival, and Independence Bowl. Our coverage extends to key organizations like the Shreveport-Bossier Chamber of Commerce and Shreveport Regional Arts Council, plus leading businesses in gaming, healthcare, and energy that power the local economy such as Horseshoe Casino, Ochsner LSU Health, and Atmos Energy. As part of the broader HERE network, including HEREBatonRouge.com and HERENewOrleans.com, we provide comprehensive, credible insights into Louisiana's dynamic landscape.

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