News Summary
British influencers Joshua Cauldwell-Clarke and Jason Riley, known as ‘Josh and Jase,’ have labeled a hotel in Shreveport as the ‘worst in America’ after documenting their negative experience in a viral TikTok video. The influencers expressed their disappointment over the issues they encountered, leading to an invitation from a nearby resort that showcased the hospitality of Louisiana. Their adventure highlights the contrasting experiences within the same state and the influence of social media on the hospitality industry.
Shreveport, Louisiana – British influencers Joshua Cauldwell-Clarke and Jason Riley, who are popularly known as “Josh and Jase,” have sparked widespread attention after deeming a hotel they stayed at in Shreveport the “worst hotel in America.” Their less-than-satisfactory experience over the weekend was documented in a TikTok video that has gone viral, accumulating over 1.7 million views.
The influencers shared their discomfort through a detailed showcase of their hotel room, highlighting various issues including a broken lamp, an untidy living space, and a dirty bathtub. They emphasized that the visuals they encountered online did not accurately reflect the unsatisfactory conditions of the hotel upon their arrival. This led them to express significant safety concerns, which prompted online viewers to recommend they vacate the city promptly.
The pair spent $200 for a two-night stay, an amount they later deemed not worth it given the condition of the facility. Their grievances resonated so strongly that it spurred intervention from Bobby Thornton, the Vice President of Marketing for L’Auberge Casino Resort in Lake Charles. Thornton extended an invitation for Josh and Jase to experience “real Louisiana hospitality” at his establishment, leading to a notable change in their travel narrative.
Upon arriving at the L’Auberge Casino Resort, the influencers were taken aback by the stark contrast between the two hotels. They referred to their new accommodations as a “paradise,” highlighting the high standards of cleanliness and service they encountered. This shift offered a refreshing perspective on their trip to Louisiana following their disheartening experience in Shreveport.
Following their stay at the L’Auberge, Josh and Jase explored Lake Charles, immersing themselves in the local culture. They sampled regional delicacies such as boiled crawfish and a special Darrell’s po’boy. Their adventure included engaging in activities unique to the area, including gator hunting on the golf course of the L’Auberge.
Initially, Josh and Jase traveled from Houston, Texas, into Louisiana as part of their ongoing exploration of American culture. Their intention was to document their experiences throughout various cities, with Shreveport intended as just one stop along their itinerary. However, the reception they received in Lake Charles, in stark contrast to that of Shreveport, reflected the warmth and hospitality of the local community, assuring them they were experiencing the best of Louisiana.
As they continue their travels, the influencers plan to visit several other parts of Louisiana including Lafayette, Houma, Baton Rouge, and New Orleans, further showcasing the diverse culture and cuisine of the state. Their experiences have emphasized the duality of hospitality and quality that can vary widely even within the same geographical region, underscoring the importance of genuine service and well-maintained accommodations.
This incident highlights the significant impact of social media on the hospitality industry, as feedback shared by consumers can rapidly influence public perception and the reputation of establishments. Josh and Jase’s journey serves as a reminder of the importance of maintaining high standards in hospitality to ensure a positive guest experience, particularly in a competitive environment such as the tourism sector.
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Additional Resources
- Shreveport Bossier Advocate
- Wikipedia: Shreveport
- Houma Today
- Google Search: Shreveport hotel reviews
- KPLC 7 News
- Google Scholar: Louisiana hospitality
- NOLA.com
- Encyclopedia Britannica: Louisiana
