News Summary
Comcast has expanded Xfinity internet services to nearly 9,000 households in Bossier City, Louisiana, reinforcing its commitment to underserved regions. The initiative includes a new pricing model and customer service improvements. Future plans aim to enhance connectivity further with significant investments in local infrastructure. Comcast continues to engage with the community through events, ensuring reliable internet access and customer satisfaction.
Bossier City, Louisiana – Nearly 9,000 households in Bossier City have gained access to Xfinity internet services thanks to a recent expansion initiative in Northwest Louisiana, announced by Comcast. This expansion underscores the company’s ongoing commitment to providing high-speed internet access to underserved areas.
Mike McArdle, Senior Vice President of Big South for Comcast’s Central Division, confirmed that the expansion efforts will continue to grow in the region. Currently, Comcast serves approximately 200,000 customers across Louisiana, bolstered by a network of 92,000 WIFI hotspots state-wide.
Comcast is recognized as the largest telecommunications and entertainment company in the United States. Its extensive portfolio includes notable holdings such as Universal Studios, NBC, and the British Sky Group, as well as a diverse range of services encompassing cable television, high-speed internet, home security, and business automation.
Customer feedback regarding Xfinity’s services in Shreveport-Bossier has indicated areas for improvement, particularly in customer service quality and pricing transparency. In response to these concerns, Comcast has introduced a new pricing model termed ‘Everyday Pricing’ that aims to enhance clarity and affordability for consumers.
The company has also launched a new five-year price guarantee that ensures customers will retain their initial subscription price for the duration of the agreement, without being subjected to annual contracts. This initiative aims to foster customer trust and satisfaction amidst ongoing changes in service provision.
To further improve its services, Comcast has implemented advanced monitoring techniques for network reliability, leading to a reported decrease in service calls. Additionally, the company places a strong emphasis on cybersecurity, managing to block millions of potential intrusions and attacks through its specially designed network architecture and automatic security updates.
As part of its service offerings, Comcast has introduced the Xumo Stream Box, which provides access to 300 free channels and integrates with over 250 streaming applications, catering to the evolving viewing habits of consumers. Moreover, as demand for higher internet speeds rises, Comcast aims to deliver multi-gig internet services.
The expansion of services in Bossier and Caddo Parishes involves investments of $5.9 million from the Louisiana GUMBO program, supplemented by $3.4 million from Comcast specifically for improvements within Caddo Parish. For Bossier Parish, a GUMBO grant of $304,000 along with a $2 million investment from Comcast will also facilitate service enhancements.
In the forthcoming 18 to 24 months, Comcast plans to connect 523 homes and businesses in Caddo Parish, in addition to 300 in Bossier Parish. Residential customers will benefit from Internet Essentials, a low-cost broadband service designed for low-income families.
On September 27, Comcast is set to open its first Xfinity retail store in Shreveport. The new store, occupying 3,600 square feet, aims to provide a modern retail experience featuring product demonstrations and streamlined customer service, further establishing the company’s physical presence in the area.
In alignment with its community-oriented approach, Comcast sponsored the 5th Annual Free Haircut Giveaway for veterans in both Bossier City and Shreveport. The event received notable attendance, reflecting Comcast’s commitment to engaging with the local community while expanding its service offerings.
The Comcast network promises 99.9 percent reliability and is adeptly designed to safeguard customers from cyber threats. Beyond broadband services, Comcast has committed $1.075 million in grants to support local organizations focused on digital skills training, connectivity enhancements, and internet adoption programs, fostering a more digitally connected community across Louisiana.
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HERE Resources
Comcast Hosts 5th Annual Free Haircut Giveaway for Veterans
Comcast Hosts Free Haircut Giveaway for Veterans
Comcast Hosts Free Haircut Giveaway for Veterans
Comcast Hosts Free Haircut Giveaway for Veterans in Louisiana
Additional Resources
- Shreveport Bossier Advocate
- Wikipedia: Xfinity
- Shreveport Times
- Google Search: Comcast expansion Northwest Louisiana
- NextTV
- Google Scholar: Comcast community engagement
- PR Newswire
- Encyclopedia Britannica: Xfinity
- 710 KEEL
- Google News: Xfinity Louisiana outage
Author: STAFF HERE SHREVEPORT WRITER
The SHREVEPORT STAFF WRITER represents the experienced team at HEREShreveport.com, your go-to source for actionable local news and information in Shreveport, Caddo Parish, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Mudbug Madness Festival, Red River Revel Arts Festival, and Independence Bowl. Our coverage extends to key organizations like the Shreveport-Bossier Chamber of Commerce and Shreveport Regional Arts Council, plus leading businesses in gaming, healthcare, and energy that power the local economy such as Horseshoe Casino, Ochsner LSU Health, and Atmos Energy. As part of the broader HERE network, including HEREBatonRouge.com and HERENewOrleans.com, we provide comprehensive, credible insights into Louisiana's dynamic landscape.
