News Summary
Comcast has significantly expanded its fiber internet services in Bossier City, providing nearly 9,000 households with access to Xfinity internet. This initiative is part of a broader effort to improve broadband connectivity in underserved communities in Louisiana. Addressing customer service concerns, Xfinity has introduced a five-year price guarantee to enhance transparency. Additionally, residents can now access multi-gig speeds and a new Xumo Stream Box for diverse entertainment options. These improvements promise a better quality of life for locals increasingly reliant on reliable internet services.
Bossier City Expands Fiber Internet Access
Nearly 9,000 households in Bossier City, Louisiana, have recently gained access to Xfinity internet services as part of a significant expansion by Comcast in the Shreveport-Bossier area. This initiative underscores the ongoing efforts by Comcast to improve broadband availability and connectivity in underserved communities.
Comcast’s Commitment to Expansion
According to company representatives, this expansion is part of a broader initiative aimed at increasing internet access in Northwest Louisiana. Currently, Comcast and Xfinity serve around 200,000 customers throughout Louisiana, complemented by approximately 92,000 Wi-Fi hotspots across the state. The company plans to continue its expansion efforts, demonstrating a commitment to enhancing internet services in the region.
Customer Service Improvements
Xfinity has faced criticism from customers in the Shreveport-Bossier area, particularly regarding customer service and unclear pricing structures. In response to feedback, the company has introduced a five-year price guarantee designed to promote transparency by locking in initial rates without the requirement of annual contracts. This move aims to alleviate confusion over pricing and improve customer satisfaction.
Network Reliability and Security Features
Recent advances in Comcast’s network infrastructure have reportedly enhanced service reliability, leading to a decline in call center inquiries and service requests. The company prioritizes cybersecurity, employing systems that can block millions of cyber attacks at both the network and Wi-Fi levels. This use of unique gateway technology simplifies security management for users through minimal involvement in updates.
Additionally, Xfinity offers various home security features that can be integrated into its internet services, including monitoring for deliveries and motion sensors. These enhancements provide users with added peace of mind and convenience as they use their internet services.
Varied Internet Options
Bossier City residents now have access to “multi-gig speeds” from Xfinity, responding to the growing demand for reliable broadband and Wi-Fi connectivity. It is noted that up to 90% of mobile device traffic occurs over Wi-Fi, emphasizing the importance of stable home internet services. Xfinity features affordable internet plans starting at $20 per month for speeds up to 150 Mbps, with additional plans offering speeds as high as 1,200 Mbps. This affordability positions Xfinity as a competitive option for customers in Bossier City, especially in comparison to AT&T Fiber, which boasts speeds up to 5,000 Mbps but at a higher price point.
Entertainment and Connectivity Options
The company has also recently launched the “Xumo Stream Box,” which provides users with 300 free channels and compatibility with over 250 streaming apps. This added feature enhances entertainment options for subscribers, appealing to a broader audience seeking diverse content.
Ongoing Investments and Future Plans
Comcast’s recent expansion is part of a substantial investment focused on improving broadband services in Bossier and Caddo Parishes. Projects are being supported through various grants and company investments, ensuring the ongoing development of internet services vital for residents increasingly reliant on fast and dependable connectivity. As these expansions continue, they promise to significantly enhance the quality of life for individuals and families in the area.
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Additional Resources
- Shreveport Bossier Advocate
- CNET: Best Internet Providers
- PR Newswire: Comcast Expands Internet Services
- Shreveport Times
- KTBS: Widespread Outages Reported
- Wikipedia: Broadband
- Google Search: Comcast Internet Service
Author: STAFF HERE SHREVEPORT WRITER
The SHREVEPORT STAFF WRITER represents the experienced team at HEREShreveport.com, your go-to source for actionable local news and information in Shreveport, Caddo Parish, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Mudbug Madness Festival, Red River Revel Arts Festival, and Independence Bowl. Our coverage extends to key organizations like the Shreveport-Bossier Chamber of Commerce and Shreveport Regional Arts Council, plus leading businesses in gaming, healthcare, and energy that power the local economy such as Horseshoe Casino, Ochsner LSU Health, and Atmos Energy. As part of the broader HERE network, including HEREBatonRouge.com and HERENewOrleans.com, we provide comprehensive, credible insights into Louisiana's dynamic landscape.
