News Summary
Janey Macey and Associates, a pediatric therapy clinic in Bossier City, faces serious operational challenges due to significant TRICARE payment delays. The clinic, which has provided services to military families for over twenty years, is at risk as they have not received payments for the first four months of 2025. Medical providers across Shreveport report similar issues, resulting in financial strain. Meanwhile, a federal grand jury has charged individuals in a bank fraud scheme, highlighting ongoing challenges for military families in the region.
Bossier City, Louisiana – A local pediatric therapy clinic, Janey Macey and Associates, is facing significant challenges due to delayed insurance payments from TRICARE. The clinic has served military families for over twenty years, specializing in behavioral therapy for children with autism. However, TRICARE has not processed any payments to the clinic in the first four months of 2025, putting its operations at risk.
Previously, Janey Macey and Associates could expect payments from TRICARE within two to three days after claims submission. The disruption in payments is attributed to Louisiana’s transition from the TRICARE East region to TRICARE West, which is managed by the TriWest Healthcare Alliance. Providers across Shreveport and the surrounding areas are reporting similar issues, with some clinics forced to close down or lay off staff due to the financial strain.
TriWest Healthcare Alliance has acknowledged the ongoing issues and has committed to processing outstanding claims. In an effort to improve operations, they are increasing staffing at their customer service center. The reaction from the clinics has been mixed, but after being featured in a KTBS interview regarding the payment delays, Janey Macey received its first payment of the year from TRICARE.
Aside from the complications faced by the pediatric therapy clinic, a separate legal issue has arisen in the Bossier City area. A federal grand jury in the Western District of Louisiana has charged twenty-one individuals in a bank fraud scheme targeting major institutions like USAA Bank, Chase Bank, and Navy Federal. The alleged conspiracy resulted in nearly $7 million being stolen through fraudulent activities from January 2021 to October 2022.
The scheme involved acquiring personal account information from employees of a call center and producing counterfeit checks. Co-conspirators primarily targeted older bank customers, who were less likely to monitor their accounts regularly. The fraudulent activities came to light due to numerous checks bouncing, prompting an investigation that involved multiple law enforcement agencies, including the FBI and the Secret Service.
The U.S. Attorney for the district highlighted the importance of safeguarding personal information to combat instances of fraud. As these investigations unfold, awareness of protection against identity theft is increasingly relevant, especially for vulnerable populations.
Additionally, a legislative change affecting military personnel has led to confusion regarding the financing of Guaranteed Asset Protection (GAP) insurance. A recent interpretation of the Military Lending Act has prohibited the financing of GAP insurance, a product that can be beneficial to service members. This change poses new financial challenges for military families who total their vehicles, as they are still able to purchase this coverage outright but cannot finance it alongside their car loans.
These developments underscore the complexities and challenges facing military families in the region, both in terms of healthcare access and financial products. The pediatric therapy clinic’s situation reveals the critical need for reliable insurance processing, while the bank fraud case highlights ongoing issues of consumer protection and financial security.
In conclusion, the Bossier City pediatric therapy clinic and military families face significant hurdles as TRICARE payment delays threaten essential services. Meanwhile, a high-profile bank fraud case adds further strain to the community. Addressing these challenges will require concerted efforts from various stakeholders, including healthcare providers, insurance administrators, lawmakers, and community organizations.
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Additional Resources
- KTBS: Doing Better Business – Military Consumer Month
- Wikipedia: Military Consumer Month
- CNHI News
- Google Search: TRICARE payment delays
- Stripes: Fraud Case Involving USAA Bank
- Google Scholar: Bank Fraud
- KTBS: Law Change Creates GAP Insurance Confusion
- Encyclopedia Britannica: Military Lending Act
- Shreveport Times: USAA Bank Fraud Conspiracy Case
- Google News: Bossier City fraud
Author: STAFF HERE SHREVEPORT WRITER
The SHREVEPORT STAFF WRITER represents the experienced team at HEREShreveport.com, your go-to source for actionable local news and information in Shreveport, Caddo Parish, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Mudbug Madness Festival, Red River Revel Arts Festival, and Independence Bowl. Our coverage extends to key organizations like the Shreveport-Bossier Chamber of Commerce and Shreveport Regional Arts Council, plus leading businesses in gaming, healthcare, and energy that power the local economy such as Horseshoe Casino, Ochsner LSU Health, and Atmos Energy. As part of the broader HERE network, including HEREBatonRouge.com and HERENewOrleans.com, we provide comprehensive, credible insights into Louisiana's dynamic landscape.
